Shipping & FAQ

Do I need a trade account?

No. No trade account is needed. Add items to your cart and check out online.

How are products sold?

Most pieces are sold in packs. The pack size is shown on every product (e.g. "Pack of 12"), with the price per item underneath. The quantity you choose is the number of packs.

Why does a product say "Request a price"?

A few products don't have an online price yet. Click Request a price or email kevin@abhgroup.com.au with the item code.

How do I find a product by item code?

Type the Trenton item code (e.g. F3312 or B3856) into search.

Which pieces have the Five Year Edge Chip Warranty?

Badged items only; scale chipping, not V chipping or breakages; a completed Warranty Claim Form is needed for every claim.

How much is delivery?

Ships Australia-wide by courier or Australia Post. Minimum order $250. Ex GST, mainland: QLD/NSW/VIC $30 (2–8 days); ACT/SA $35 (5–8 days); WA/TAS/NT $70 (5–10 days). Free over $500 ex GST. Dispatch usually 5–10 working days from payment. Final cost shown at checkout.

Can I get a quote for a full venue fit-out?

Yes, email kevin@abhgroup.com.au or use Trade enquiries.

Returns?

Contact us within 7 days of receipt; returns must be authorised first. Unused, original packaging, proof of purchase. Return freight at customer cost; faulty/damaged credited once assessed; change of mind at our discretion; no returns on sale items. Approved refunds to original payment method within 10 business days. Link: /policies/refund-policy.